Figuring Out Technology

Characteristics of an Effective Support Tech Support techs may have several responsibilities, such as the installation, testing and maintenance of PC and network hardware and software. However, the qualities needed to excel in this position are way more than the ability to perform certain tasks. The following are the requirements for being an effective support tech: Discipline
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Discipline affects many areas of the support tech’s responsibilities, like solving users’ problems in a timely manner, creating and following a schedule, and even remaining patient when dealing with an irate client. Needless to say, disciplined support techs are more reliable and likely to succeed in their profession.
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Effective Prioritizing Effective prioritizing can only happen when the support tech has adequate detailed knowledge of all employees’ roles in the organization, as we as of the nature of the business and its priorities. Support techs must do everything they can to know the business and effectively prioritize their tasks and commitments. Dedication to Problem Resolution The tech must be dedicating to solving the problem, which occurs only when the client is satisfied with the results and the resolution is in accordance with company policy. He must also be willing as well as capable of following all the steps needed, even in a crisis situation, tightening loose ends when needed. Good Communication Skills In most cases, the support tech is the point of contact between a company and its clients. The tech should thus have superb listening skills and be able to talk to users in a language they can understand. Flexibility Change is an innate characteristic of information technology, and those who would like to stay productive in the industry should actively pursue every opportunity to boost their knowledge, whether through formal training or by simply asking questions from their superiors or of co-workers. Logical and Creative Thinking Techs need to apply a consistent, logical technique when trying to resolving computer problems. Even when faced with a new scenario, the tech must be able to fix the issue, or at least isolate it. To support logical thinking, the tech has to be capable of creative reasoning leaps if he tries logic alone and it does not work. Technology Inclination If a tech is not genuinely interested in technology and merely regards his work as routine, it is unlikely he will stay up to date with the current developments or have passion for the job. A tech who is excited about technology is specifically important in a rollout, in which need to learn a new product to continue doing their jobs. Techs like this are able to encourage and reassure users, improving the quality of the relationship between company and client.