Find special offers and incentives for your next vehicle purchase or service appointment. From our humble start in 1979 with Larry and Gail Miller’s purchase of their first dealership in Murray, Utah, Larry H. Miller Dealerships has become the 10th largest dealership group in the country, operating 60 dealership locations under 20 different automotive brands in seven western states, and employing more than 5,000 individuals.
We are a Volkswagen dealership just minutes from Springfield MA and Hartford, CT. It is not uncommon for us to even have a customer who was looking for a great VW lease deal near Northampton, MA make the short trip down I-91 and go home with their new car the same day!
Complaints from commissioned employees often include the dealership failing to disclose the proper cost of the vehicles and various products sold, failing to reveal the method and manner in which the pay is calculated, failing to properly justify chargebacks, and failing to comply with pay plans.
A new car dealership is not going to tell you to run home and get on your computer to find out what the invoice cost for their car is. Neither will, a buy here car lot tell you that you can get on the Internet and get a better deal on your financing.
It is becoming evident that the focus is more on training how to handle an email lead or a phone up. Dealerships need to start thinking about training their sales staff and management to adjust to handling their customers better and working as one solid team.